Mission Central is hiring a Community Relations Manager

Please send resume and cover letter to [email protected].

Mission Central is hiring a Community Relations Manager

The Community Relations Manager contributes to Mission Central’s vision by leading our development efforts and providing volunteer and administrative support. A primary function of this position is to be an ambassador for Mission Central, sharing our good work with various stakeholder groups. The Community Relations Manager is a full-time non-exempt position, working 40 hours a week and reporting to the Operations Director.  The typical schedule for this position is Monday – Friday from 8 am – 5 pm, however evening hours, and occasional weekend hours, may be required to accommodate the needs of volunteers and/or to attend community events. The Community Relations Manager is expected to demonstrate Mission Central’s CORE values of compassion, open-mindedness, respect and empowerment while performing all job duties and responsibilities.

Job Duties and Responsibilities Include the Following:

Development (80%)

  • Provide excellent customer service to the organization’s donors, building relationships with them and ensuring they understand the impact of their gifts in the community.

  • Identify prospective donors and supporters and establish effective communication with them. Donors and prospective donors include individuals, corporations, community groups, churches, and foundations.

  • Direct the The CORE and Vision Builders donor experience including developing and implementing a robust and personalized stewardship plan.

  • Serve as project manager for fundraising and donor stewardship events.

  • Enter donations into donor database and provide engaging thank you letters and tax receipts for each donation.

  • Produce engaging and accurate quarterly statements to recurring donors and annual statements to all donors.

  • Coordinate with program and resale managers to ensure in-kind donors are appropriately thanked and stewarded.

  • Attend community events that build Mission Central’s awareness among potential donors.

  • Provide personalized options to donors that might include IRA gifts, stock or property gifts, or legacy gifts.

  • Be a part of our social media team, creating and posting relevant content.

  • Administer regular donor surveys to ensure we are providing an optimal donor experience.

  • Provide support for producing fundraising collateral materials including the annual report, fundraising mailings, donor newsletters, and donor reports/presentations.

  • Meet annual revenue goals for designated and undesignated gifts.

  • Act in a professional and ethical manner at all times, adhering to the AFP Code of Ethics.

  • Assist Executive Director in developing an annual Development plan and budget reflective of the organization’s strategic plan.

  • Maintain up-to-date written procedures for common fundraising tasks.

  • Be an ambassador for Mission Central, sharing our good work with our constituents.

Volunteers (10%)

  • Assisting the OD with onboarding all new volunteers.

  • Communicating regularly with volunteers.

  • Greeting and training volunteers at Mobile Food Pantries. Assisting with the event in other areas as needed.

Programs Administration (10%)

  • Maintain community resource information and organization announcements at all locations.

  • Answering the telephone when the receptionist is not available.

  • Maintaining accuracy of the organizational calendar both on Google and the Mission Central website.

  • Assist the OD with accurately compiling, labeling, and organizing end-of-month paperwork before it is sent to the accountant.

  • Assist OD with filing as requested.

  • Other duties as assigned by the OD, CRM, or Executive Director.

Minimum Requirements:

  • Bachelor’s degree or demonstration of a strong background of work experience that encompasses the listed job duties.

  • 2-3 years of experience in a communications field. Experience in a non-profit organization is preferred. Volunteer management or fundraising experience is a plus.

  • Ability to use a variety of technologies and the ability to learn new technologies, computer programs, and apps quickly. Familiarity with Constant Contact, Bloomerang, Canva, WordPress, Monday.com and Google Apps is a plus.

  • Experience using social media for organizational purposes. Ability to take and edit engaging video and photos.

  • Must be comfortable with public speaking and have excellent writing skills,

  • Must have reliable transportation.

  • Ability to work independently and with a team.

  • Ability to pass the Mission Central background check.

  • Strong communication, problem solving and customer service skills.

  • Ability to speak Spanish or French a plus.

Pay range: $21-$26/hour
This position offers flexibility in scheduling and hybrid work options. Mission Central offers generous time off for full-time employees including 11 paid holidays, 6 floating holidays annually, and PTO accrual after 90 days.